Shipping policy

Shipping Policy

Last updated: August 14, 2026

At AUREN, we carefully package every order to ensure your glassware arrives safely and beautifully. Please review the shipping information below before placing your order.

Processing Times

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to notify you.

Shipping Times

Once your order has been processed, it will be shipped using the shipping method selected at checkout.

Estimated delivery time is 5–18 business days, depending on the destination and shipping method selected.

Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on your location, carrier delays, weather, customs, holidays, or other circumstances outside of AUREN's control.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your location, order size, and selected shipping method.

From time to time, AUREN may offer free shipping promotions or free shipping on qualifying orders. Any applicable promotions will be clearly stated on our website.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to update after your shipping confirmation has been sent.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery area and with household members or neighbours. If you are still unable to locate your package, please contact the shipping carrier directly.

Incorrect or Incomplete Shipping Addresses

Please ensure that your shipping address is accurate and complete before placing your order.

AUREN is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If your order has not yet shipped and you notice an error in your address, please contact us as soon as possible at inquiries.auren@gmail.com. While we will do our best to accommodate address changes, we cannot guarantee that changes can be made after an order has been placed.

Damaged Packages

Because our products are made of glass, we take extra care when packaging and shipping your order.

If your order arrives damaged, please contact us at inquiries.auren@gmail.com within 48 hours of delivery. Please include:

Your order number
Photos of the damaged product
Photos of the packaging and shipping box
A brief description of the damage

Please keep all original packaging until your claim has been resolved, as it may be required for the shipping claim.

We will review the information provided and work with you to determine the appropriate resolution.

Lost or Stolen Packages

AUREN is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.

If your tracking information indicates that your package was delivered but you have not received it, please contact the shipping carrier directly to initiate an investigation.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country's customs authority.

These fees are not included in the product or shipping price unless explicitly stated at checkout.

AUREN is not responsible for delays caused by customs.